Northlight Intelligence  · 

Customer analytics and AI strategy

Understand how your customers behave and what to do about it.
Build AI deployments that stay current and work with your employees.
Vendor-neutral advisors. A small number of clients at a time.

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Selected team experience
Simons Foundation Khan Academy Netflix Goldman Sachs Site2020 EdX
Services
Customer Analytics

Behavioural Modelling From Your Data

We build models to interpret your data: customer segmentation, churn prediction, lifetime value. You get named segments and quantified revenue exposure.

Intervention Targeting & Uplift

Which customers will change behaviour if you act? We build models that direct intervention to where it produces measurable value.

Experiment Design

Measure incrementality so spend follows evidence. Adaptive A/B testing so you know which workflows work best and for whom.

AI Strategy & Evaluation

AI Deployment Evaluation

How do you know whether AI is helping? We design evaluation frameworks that measure productivity, quality, reliability, safety, and return on investment. Avoid deployments that fail to deliver business value.

AI Opportunity Assessment

We review your workflow and data to identify where AI can improve productivity, reduce costs, or improve decision-making. We deliver a prioritized roadmap of opportunities, expected ROI, implementation complexity, and risk.

Pilot Project Design

We design and evaluate your AI pilot project: workflow design, human oversight procedures, success metrics, vendor evaluation, and deployment planning.

Who We Are

Our core team is supported by affiliated experts across the University of Toronto and the Vector Institute.

Marta Kryven, PhD Founder, Chief Scientist

AI researcher. Cognitive scientist. University of Waterloo | MIT. Holds several NeurIPS paper awards and AI patents. Studies how intelligent systems - human and machine - reason, plan, and learn. Applies that thinking to consulting in data systems, AI design, safety and adoption, behavioural modelling, and strategy.

Sageev Oore, PhD Principal Research Scientist

Deep learning researcher. PhD supervised by Nobel laureate Geoffrey Hinton. Research Scientist, Google Brain. Canada CIFAR AI Chair, Vector Institute. Research and consulting across medicine, finance, education, oceans, and creative sectors. Award-winning musician.

Joseph Jay Williams, PhD Principal Research Scientist

Human-Computer Interaction, Statistics, & AI researcher. Berkeley/Stanford/Harvard|University of Toronto. Uses Adaptive A/B Experimentation and human-computer interaction to help organizations discover when AI does and doesn't work – and adapt to different contexts. Won $1M XPRIZE for the future of AI based Experimentation.